STEP 1: Please make sure the paper is thermal paper and the paper with sticker is facing up.
STEP 2: Please check if you have set the right size consistent with you label.
Please make sure the paper type is set to the “Gap”, if not, change it into the “Gap” and then perform the automatic label learning: Press and hold the button until the blue light flashes twice. Then restart the printer to have a try.
If the printer even can not be turned on, please check if the indicator light on power adapter on and please try to replace the power outlet and then try to tight the power adapter interface.
Please try to download the latest driver on our website.After downloading the driver, right click to uninstall it first and then click again to reinstall.
After downloading the driver, uninstall it first and then click again to reinstall.
Then press the feed button and see if it can print an whole blank paper or not, if not, try to perform the automatic label learning: Press and hold the feed button until the blue light flashes twice. Then restart the printer to have a try.
Please try to clean the print head and rubber roller softly with alcohol cotton. And please do not scratch the print head with your hands or sharp objectives.
Please download the setting tool to set up(Restore factory settings) the printer and then restart the printer to have a try.
After downloading the driver, right click to uninstall it first and then click again to reinstall.
Is there some Anti-Virus software on your computer? Maybe you can turn off it for a while and reinstall the driver again. After reinstalling it successfully, you can turn on the software.
Please believe our driver is safe, sometimes it is not compatible with some anti-virus software, we are trying to improve it.
Method 1: please make sure the paper is thermal paper and the paper with sticker is facing up.
Method 1: please check if you have set the right size consistent with you labels.
Method 2: After downloading the driver, right click to uninstall it first and then click again to reinstall.
Maybe the paper is jammed on the print head.
Method 1: please try to turn down the "print density"or “darkness”.
Mac: Printer Features------Darkness
Please try to open the lid of your printer and then close it tightly to have a try.
System preferences------Printer&Scanners
I’m sorry our printer is only compatible with Mac and Windows at present.
Yes, we provide a professional label editing software for free, you can use it after registration.
There is a delay in sending the verification code. The verification code you entered should be the latest received verification code.
Please re-obtain the verification code and ensure that you enter the latest verification code.
